FAQs

1. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please ensure that the item is in its original condition and packaging.

2. How can I contact you for support?

You can contact us via email at fitproglobal@gmail.com. We aim to respond to all inquiries as quickly as possible.

3. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to make it right.

4. Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Please reach out if you have questions about a specific item.

5. How do I initiate a return?

To start a return, please contact us at fitproglobal@gmail.com. We will provide you with instructions on how to proceed.

6. Can I exchange an item?

The fastest way to exchange an item is to return the item you have and, once the return is accepted, make a separate purchase for the new item you want.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be refunded on your original payment method within 10 business days.

8. What if I miss the 30-day return window?

Unfortunately, if you miss the 30-day return window, we cannot offer you a refund or exchange. Please ensure to initiate your return within the specified timeframe.

9. Do you offer international shipping?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping times and costs to your location.

10. What should I do if I have not received my order?

If you have not received your order, please check the tracking information provided in your confirmation email. If you still have concerns, feel free to contact us at fitproglobal@gmail.com for assistance.